These Terms of Service ("Terms") govern your use of the website located at avidroofing.co and any services provided by Avid Roofing ("Company," "we," "us," or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Agreement to Terms

By accessing or using our website at avidroofing.co, requesting a free roof inspection, submitting a contact form, scheduling an appointment, or otherwise engaging with Avid Roofing, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy, which is incorporated herein by reference and available at avidroofing.co/privacy-policy.

These Terms apply to all visitors, customers, and others who access or use our services. We reserve the right to update these Terms at any time, and your continued use of our website or services constitutes acceptance of any changes.

2. Description of Services

Avid Roofing is a licensed and insured roofing contractor serving Lake County, Illinois and surrounding areas. Our services include:

Free roof inspections for residential and commercial properties

Full roof replacement using Owens Corning shingles and materials

Roof repair and patching

Storm and hail damage assessment and repair

Gutter installation and repair

Financing assistance through our third-party financing partner, Hearth

All services are subject to availability, scheduling, and the terms of any written estimate or contract provided to you prior to work beginning. A separate written agreement will govern the specific terms of any roofing project.

3. User Responsibilities

By using our website and services, you agree to:

Provide accurate and complete information when submitting contact forms, requesting estimates, or scheduling appointments

Be the property owner or have authorization from the property owner to request roofing services

Respond to communications in a timely manner to confirm appointments and project details

Ensure safe and reasonable access to the property for inspections and roofing work

Not use our website or services for any unlawful purpose or in violation of any applicable laws or regulations

Not misrepresent your identity, property ownership, or insurance claim status

4. Acceptable Use

You agree not to use our website to:

Transmit any harmful, offensive, or disruptive content

Attempt to gain unauthorized access to our systems or data

Interfere with the proper operation of our website

Collect information about other users without authorization

Submit false or fraudulent service requests or insurance claims

We reserve the right to refuse service to anyone who violates these Terms or engages in behavior that we determine to be harmful to our business, staff, or other customers.

5. Estimates, Payments & Billing

Free roof inspections are provided at no charge and do not obligate you to purchase any services. Written estimates will be provided prior to any roofing work beginning. Estimates are valid for 30 days unless otherwise stated in writing.

Payment terms will be outlined in your project contract. We accept payment by cash, check, and other methods as agreed upon in your contract. Financing options are available through our third-party partner, Hearth. Avid Roofing does not directly provide financing — all financing is subject to Hearth's own terms, conditions, and credit approval process.

For insurance claims, you are responsible for understanding your policy coverage. Avid Roofing will work with your insurance adjuster but cannot guarantee insurance coverage or claim approval.

6. Communications & GoHighLevel Platform

Avid Roofing uses GoHighLevel as our customer relationship management (CRM) and communications platform. By engaging with our services, you acknowledge that:

GoHighLevel is used to manage customer data, communications, and appointment scheduling on our behalf

You may receive emails, phone calls, voicemail messages, and SMS text messages through this system

Consent is required before we send you SMS messages, and you may opt out at any time

Communications may be sent by automated systems on behalf of Avid Roofing

SMS Messaging Terms

By providing your phone number and opting in to receive text messages from Avid Roofing, you agree to the following SMS Messaging Terms:

Types of messages you will receive: When you opt in to SMS communications from Avid Roofing, you can expect to receive appointment reminders and confirmations, free inspection scheduling notifications, follow-up messages regarding your roofing estimate or project, service updates and status notifications, and occasional promotional messages about our roofing services in Lake County, Illinois.

How to opt in: You may opt in to SMS communications by submitting your phone number through any form on our website, texting us directly, or verbally agreeing to receive texts during a phone call or in-person consultation.

Opt-out instructions: You can cancel the SMS service at any time. Just text STOP to any message you receive from us. After texting STOP, we will send you one final SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from Avid Roofing. If you want to join again, simply sign up as you did the first time and we will start sending SMS messages to you again.

Help instructions: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly by contacting us at [email protected] or by calling 847-766-7637.

Carrier liability disclaimer: Carriers are not liable for delayed or undelivered messages.

Message and data rates disclosure: As always, message and data rates may apply for any messages sent to you from us and to us from you.

Message frequency disclosure: Message frequency varies based on your project status and communications with our team. You will receive messages as needed to manage your inspection, estimate, or roofing project. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy policy reference: If you have any questions regarding privacy, please read our Privacy Policy at avidroofing.co/privacy-policy.

SMS consent is not a condition of purchase. You are not required to consent to receive SMS messages to obtain roofing services from Avid Roofing.

SMS consent is not shared with third parties. Your SMS opt-in consent and mobile number will not be shared with any third parties or affiliates for marketing or promotional purposes.

7. Intellectual Property

All content on our website, including but not limited to text, images, logos, graphics, and design elements, is the property of Avid Roofing or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on our website without our express written permission.

8. Disclaimers

Our website and the information contained on it are provided on an "as is" basis without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components.

Roofing estimates provided online or over the phone are preliminary and subject to change following an in-person inspection. Final pricing will be provided in a written estimate after our team has assessed your property.

We do not guarantee specific results from any roofing project, including but not limited to insurance claim outcomes, energy savings, or property value increases.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Avid Roofing and its owners, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or related to these Terms or our services shall not exceed the amount you paid to us for the specific service giving rise to the claim.

Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Avid Roofing and its owners, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of our services, your violation of these Terms, or your violation of any third-party rights.

11. Termination

We reserve the right to terminate or suspend your access to our services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other customers, us, third parties, or for any other reason.

You may terminate your relationship with us at any time by ceasing to use our services and notifying us in writing. Termination does not relieve you of any payment obligations incurred prior to termination under a separate project contract.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions. Any disputes arising out of or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Lake County, Illinois.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

Business: Avid Roofing

Owner: Leonel Mora

Email: [email protected]

Phone: 847-766-7637

Website: avidroofing.co

Service Area: Park City, Illinois — Lake County and surrounding areas

Last Updated: May 19, 2026